SUPPORT PAGE:

REMOTE AND TELEPHONE SUPPORT

A staggering 90% of all support calls can be resolved remotely or via the telephone. It is an awesome way to resolve problems faster and save your money.

Our engineers will reply to 75% of remote and telephone support instantly. The speed of response and the success rate of resolving issues mean that your staff's unproductive time is dramatically reduced.

We have a flat support structure; there is no first level, second level support. You speak to an engineer who understands your technology and they are not reading from a database of questions. Our engineers understand your situation and are keen to get your system up and running again.

Remote and phone support costs peanuts; no call out fee and a minimum 15 minute charge

ONSITE SUPPORT

When all else fails, we will quickly come to you.
While onsite we aim to improve our services by knowing your business, your employees and how IT will be best utilise for your business.


SCHEDULED MAINTENANCE & SUPPORT

Prevention is better than cure.
Computermax will become your integrated IT department; providing maintenance checks, user level support, systems developments, backups and all things IT.

Our scope of services:

• Format/Re-install Windows
• Wireless LAN Setup
• Specialize in computer repair on all Windows (Win95, Win98, WinME, Win2000, WinXP) systems
• Repair motherboard (component level)
• Data migration from old PC to new PC
• Desktop Computer Repair & Servicing
• Install firewall, file server , mail server, print server and web server
• Software Installation and Training
• Virus & Adware/Spyware Detection & Removal
• PC upgrade services
• Broadband Installation
• Computer Network Installation
• Webcam / IP Based Webcam for remote monitoring
• Router & Firewall Configuration
• Network maintenance & support
• Out-sourced contract system engineers
• Configuration of Email server and domain registration
• PC Cloning ("ghosting") services
• Data Backup / Data Recovery
• Harddisk Servicing / Erase Harddisk with low-level format
  

Without the appropriate network structure and planning your business can quickly outgrow its IT resources, resulting in costly upgrades and replacement.  

Without the appropriate network structure and planning your business can quickly outgrow its IT resources, resulting in costly upgrades and replacement. Computermax designs and develops networks that are scalable and meet the needs of organisations looking to expand and adapt to new technologies.

Well designed IT infrastructure is a vital element of developing a stable platform to support your business.

Network Design
Appropriate network infrastructure will let you centralise, share and collaborate – connecting your staff locally or remotely with information and resources effectively.  Computermax can develop the best network for your business based on your requirements and your plans for the future, from high-speed digital subscriber line (DSL) and secure wireless, to virtual private networking (VPN); we can implement a solid scalable infrastructure that will enable seamless access and connectivity for your business.

Project Management
Computermax has broad experience planning and managing large scale change management projects including network and system relocation, major infrastructure and software upgrades and new rollouts or expansions. Whether you are looking to expand or shift your operation or improve the functionality of your operating procedures Computermax can develop a seamless system that will enable you to adapt your technology and infrastructure without downtime or loss of revenue.

Procurement
Computermax's experience in hardware and software design and procurement ensures the most appropriate use of resources for your business. We configure and deliver a range of quality, fault-tolerant, high performance, scalable brand-name servers like HP to fulfill your business requirements whatever they may be. Through partnerships with major vendors we are able to ensure competitive pricing, reliability and performance.  Computermax can also advise on the most appropriate operating systems and software packages for your unique business needs.

Connectivity
Computermax can manage all aspects of internet based connectivity for your business, whether web based commerce for your customers or remote access networks for your staff. Through our partner network we can recommend and coordinate the most appropriate Internet based connectivity solution for your business.