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Alphatech5
Newsletter * *
ISSUE #181
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10
Vital Tips for Choosing
the Right Web Hosting Company
By
Amy Armitage (c) 2008
The
Web hosting firm you choose can make or break your small
business. Good ones can run things smoothly, are easy to
reach, and fix problems efficiently. But bad ones can have
more problems than they are worth, be unreachable at
critical times, and bring your business to a screeching
halt. Finding a good one is crucial to your success.
Here are some tried and true ideas for how to select a
host that will save you money, avoid technical snafus, and
build your online platform for the future.
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.1.
Choose a Service that Primarily Does Hosting
Although it might be tempting to sign-up with a firm that
provides an umbrella of services in addition to website
hosting, a good rule of thumb is that if a company
overly-diversifies its services, it won't deliver top
quality in any of them (e.g. tech support, updates,
maintenance, etc.)
2. Choose a Host with a
Great Record for Online Security
Most secure hosts will provide SSL Certificates to
guarantee your security. Without an SSL Certificate on
your site, visitors may come and go without identifying
themselves, and this could put your site at risk. Make
sure your host implements best practices when it comes to
maintaining security architecture, updating security
software, and responding effectively to breaches if and
when they do occur.
3.Excellent Technical
and Customer Service Support via Phone
Does the host provide phone support around the clock? Or
can you only email for help during non-business hours? You
definitely want the option to call a staffer. Studies show
that over-the-phone tech and customer support systems are
vastly more efficient than e-mail support centers, on
average.
4. Solid Add-On Services
A number of great web hosting companies provide little
extras to make sites more effective and user-friendly.
These can include image upload galleries, blogs, control
panels, order forms, support scripts, databases, and
embedded video features. When evaluating various firms,
examine sample sites and note what value add-ons you like
and what value add-ons you feel are missing in each
sample.
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5.
Don't Rely on Numbers Alone to Make the Decision
Many hosts promise uptime approaching 100%. But there's no
way of verifying that kind of claim. If your website goes
down, for instance, the company can easily explain it away
as a statistically insignificant outlier. Similarly, a
potential host may brag about oodles of bandwidth and
space on servers, but if your online small-business needs
are modest, these numbers shouldn't be your incentive.
Finally, be wary of online rating systems. These figures
can be jiggered and rejiggered to make a web host look
better (or worse) than it actually is.
6. The Right Price for
Your Needs
Sure, you can find a service for practically nothing. But
there is no such thing as a free lunch when it comes to
web hosting. If you're paying a dirt-cheap rate, chances
are that the host is watering down services in some
respect. Perhaps the host offers minimal security
protections or charges clients "pay per play"
for technical support. Or maybe the site charges a
sky-high maintenance fee or other monthly fee. The point
is, you need to read the fine print and to price-compare
before making a decision.
7. Flexible Features and
Enough Elbow-Room
You have no idea how your online platform might evolve.
That's why you need a hosting company that boasts flexible
features, supports many different languages, offers linux
and Windows options, and supports an array of scripts (PHP,
Pearl, Java, etc.) A good rule of thumb for determining
space is to "buy big". In other words, even if
you don't have tens of thousands of files to upload and
store, leave yourself some wiggle room to anticipate
future growth.
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8.
An Easy-To-Use and Safe Shopping Cart
According to numerous estimates, U.S. and U.K. consumers
will be spending nearly $150 billion per year online by
the year 2010. Your site's e-commerce options should be
simple, safe, battle-tested, and easy-to-use.
9. Protection Against
Spam, Viruses, Trojan Horses, and the Like
Most creditable web hosting sites provide solid e-mail
protection. Make sure to check for compatibility, however.
For instance, if you use Microsoft Outlook, make sure that
the host has the tools and services to shield your Outlook
e-mail effectively -- without blocking key notifications
from clients or suppliers.
10.Important Questions
to Consider:
- Does the host provide good references and
testimonials?
- Does the company employ best-of-breed firewalls and
routers?
- Has anyone filed complaints against the company
through the Better Business Bureau or other
organization?
- What services do small businesses similar to yours
use for web hosting?
- Can the company provide any statistics to back up
claims regarding reliability and technical support?
- Can you use the host for a trial period before
paying full price?
- How expensive is it to upgrade or downgrade plans?
- How do blogs and customer forums rate your candidate
hosting services?
About
The Author
Amy Armitage is the head of Business Development for
Lunarpages.
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